Scheduling Coordinator Manager

Requisition ID
2022-8457
# of Openings
1
Category
General and Administration
Location
US-CA-Rancho Cordova

Overview

Have you worked at a legal firm and currently seeking a new opportunity? Do you have management experience as well? If so, this may be the right fit for you!

 

ExamWorks currently has an excellent opportunity for a Manager - Legal Scheduling Department (internally known as Scheduling Coordinator Manager) based out of our Rancho Cordova, CA location. 

 

This person will be responsible for overseeing the day-to-day operational duties by coordinating, planning, training and directing the department to ensure the timely scheduling and processing of examinations in the most effective and efficient way possible. This position involves management of liability, personal injury and casualty case scheduling. 

This position demonstrates outstanding direction and leadership, works as a liaison between all departments to ensure the smooth delivery of services and works closely with upper management in the development and implementation of organizational strategies, policies and procedures and strives to achieve the company’s financial goals. 

This role is a full time position with a standard work schedule Monday-Friday 8:30-5:00 p.m.  It may be necessary to work overtime depending on business needs.

 

So if you are looking for an exciting and rewarding employment opportunity, apply to ExamWorks today!

Certain positions with our Company are subject to vaccine mandates based on state or local laws or other requirements. If this position falls under such mandate, you must be able to provide proof of vaccination in accordance with the requirements of the applicable mandate, or qualify for an exemption based on a religious or medical accommodation.

 

 

Responsibilities

  • Responsible for overseeing and managing the scheduling department by ensuring all operations are handled timely with the highest level of quality and customer service and in the most effective and efficient manner possible.
  • Responsible for ensuring the development, implementation and monitoring of all processes and procedures are executed as planned.
  • As needed, handles any physician and/or client issues or complaints requiring management’s involvement.
  • Ensures all client and examinee information is managed through IME Centric or office specific system databases.
  • Ensures all chart preparation is completed within the required timeframe and that any issues or service requests are addressed prior to the scheduled examination.
  • When required, communicates with physicians, clients and or examinees regarding any schedule changes, physician CV’s, appointment changes, no shows, cancellations, and receipt of medical records and/or images.
  • Responsible to ensure all client invoice and/or issues related to billing is properly communicated with the accounting department.
  • Ensures the proper resources for ancillary services such as interpretation, chaperones, transportation, and or exam site rentals are available for schedulers and handles any issues with required services.
  • Provides support, training, tools, and techniques to assist staff in achieving department goals and standards.
  • Oversees the completion of employee timecards and coordinates overtime needs with the supervisory management and staff as needed.
  • Delegates work as needed and provides backup as required.
  • When necessary, determines areas requiring improvement and develops and implements solutions and strategies to ensure maximum quality and efficiency is achieved.
  • Communicates pertinent information regarding the status of the department to upper management and/or to all appropriate individuals within the company.
  • Works closely with upper management to aid in the development of new processes or services.
  • Promotes effective and efficient utilization of all company resources and makes necessary adjustments and/or recommendations to upper management in order to meet all budgetary demands.
  • Provides insight and direction on the management on physician quality, availability and compliance with all company policies and procedures.
  • Ensures all unit policies and procedures are adhered to at all times.
  • Ensure that all organization activities and operations are carried out in compliance with local, state, and federal regulations and laws governing business operations.

Qualifications

  • High school diploma or equivalent required.
  • Must be knowledgeable or have experience with Liability, Casualty and Personal Injury case management.
  • A minimum of five years related experience; or equivalent combination of training and experience. Prior managerial experience required, experience in a medical office preferred.
  • Must possess managerial experience and proven leadership skills.
  • Must demonstrate exceptional communication skills by conveying necessary information accurately, listening effectively and asking questions where clarification is needed.
  • Ability to follow instructions and adhere to upper managements’ directions accurately.
  • Must be knowledgeable in multiple software programs, including, but not limited to, Microsoft Word, Outlook, Excel, and the Internet.
  • Demonstrates accuracy and thoroughness. Looks for ways to improve and promote quality and monitors own work to ensure quality is met.

ExamWorks is a leading provider of innovative healthcare services including independent medical examinations, peer reviews, bill reviews, Medicare compliance, case management, record retrieval, document management and related services. Our clients include property and casualty insurance carriers, law firms, third-party claim administrators and government agencies that use independent services to confirm the veracity of claims by sick or injured individuals under automotive, disability, liability and workers' compensation insurance coverages.


ExamWorks, LLC is an Equal Opportunity Employer and affords equal opportunity to all qualified applicants for all positions without regard to protected veteran status, qualified individuals with disabilities and all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or any other status protected under local, state or federal laws.
 
Equal Opportunity Employer - Minorities/Females/Disabled/Veterans

 

 

Tags:

Legal

Law Firm

Litigation

Manager

Supervisor

Lead

Tags: paralegal, law office, office manager, supervisor, personal injury, customer service, CSR, IME, medical records, liability, 

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