• Scheduling Coordinator

    Requisition ID
    2019-4131
    # of Openings
    1
    Category
    Operations
    Location
    US-NY-Woodbury
  • Overview

    We are currently seeking a Client Coordinator (Scheduler) who will be responsible for servicing inquiries from our clients, physicians, nurses or any representative acting on behalf of a client. This position also performs a wide range of data processing tasks, including data preparation, data entry, data tracking, documentation and filing.  

     

    The ideal candidate will possess excellent communication skills, a strong customer focus, high attention to detail, good organizational skills and be able to work under tight deadlines in a busy office. If you are a naturally high producer with a strong sense of urgency, then this position might be right for you.  Must be able to work in a professional team environment and be able to foster positive relationships.  Previous experience in the medical industry is preferable and at least one year related experience in an office setting or similar is required. 

     

    We offer medical, dental and vision coverage in addition to company paid short-term and long term disability, basic life insurance, 401k program, holidays and paid time off. Our standard work schedule is Monday through Friday between 8:30 am and 5 pm.

    Responsibilities

    ESSENTIAL DUTIES AND RESPONSIBILITIES TO PERFORM THIS JOB SUCCESSFULLY INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

    • Handles and responds promptly to inquiries from clients and/or anyone acting on behalf of the client regarding questions, report status, concerns, or general requests for information.
    • Utilizes appropriate systems and databases to enter client or examinee information and or retrieve information as needed.
    • Maintains daily contact with the QA department regarding workflow and pending report status.
    • Files and archives open and closed cases.
    • Verifies all client information is current in the database and all client specific guidelines and or rules or information is documented in the system.
    • Work independently and in partnership with other team members to ensure that questions are addressed, documented and cases are returned in a timely fashion.
    • Appropriately directs calls to other departments as needed.
    • Performs various clerical duties such as typing, filing, emailing, and proofreading as required.
    • Assists in resolution of customer complaints and quality assurance issues as needed.
    • When necessary, notifies management of any report issues or concerns.
    • Ensures all practices are carried out in accordance with state and federal safety and legal regulations.
    • Perform other duties as assigned.

    Medical Receptionist

    Medical Receptionist

    Medical Receptionist

    Qualifications

    EDUCATION AND/OR EXPERIENCE  

    High school diploma or equivalent required. Minimum one year clerical experience; or equivalent combination of education and experience. Experience in a medical office or insurance industry preferred.

     

    QUALIFICATIONS 

    • Must possess complete knowledge of general computer, fax, copier, scanner, and telephone
    • Must be knowledgeable of multiple software programs, including but not limited to Microsoft Word, Outlook, Excel, and the Internet.
    • Must have a full understanding of HIPAA regulations and compliance.
    • Must be a qualified typist with a minimum of 40 W.P.M.
    • Ability to follow instructions and respond to managements’ directions accurately.
    • Demonstrates accuracy and thoroughness. Looks for ways to improve and promote quality and monitors own work to ensure quality is met.
    • Must demonstrate exceptional communication skills by conveying necessary information accurately, listening effectively and asking questions where clarification is needed.
    • Must be able to work independently, prioritize work activities and use time efficiently.
    • Must be able to maintain confidentiality.
    • Must be able to demonstrate and promote a positive team -oriented environment.
    • Must be able to stay focused and concentrate under normal or heavy distractions.
    • Must be able to work well under pressure and or stressful conditions.
    • Must possess the ability to manage change, delays, or unexpected events appropriately.
    • Demonstrates reliability and abides by the company attendance policy.
    • Must maintain a professional and clean appearance at all times consistent with company standards.

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