• Litigation Coordinator

    Requisition ID
    2018-3642
    # of Openings
    1
    Category
    Operations
    Location
    US-TX-Dallas
  • Overview

    The Litigation Coordinator is responsible for the daily organization and scheduling of all legal services. This position handles all incoming phone calls and emails, responses timely to all trial and subpoena requests and maintains the scheduling calendar and database of all panel physicians. This position demonstrates a high degree of customer service and ensures best practices are carried out in order to deliver superior services and achieve organizational effectiveness and efficiency.

    Responsibilities

    ESSENTIAL DUTIES AND RESPONSIBILITIES TO PERFORM THIS JOB SUCCESSFULLY INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

    • Schedules and coordinates all legal services including, but not limited to, trials, conferences, videos and depositions. Ensures all scheduling practices are managed with a high level of consideration for the client and physician availability.
    • Answers multiple phone lines in a professional and courteous manner and responds to all inquiries promptly.
    • Provides written confirmation via email, fax or regular mail of all scheduled services, including but not limited to, trial dates and times, fees, cancellation policies and/or any other pertinent information required to ensure all scheduled services are managed effectively.
    • Manages the calendar of all scheduled services and performs follow up 1 to 2 days prior to each scheduled service with all parties involved.
    • Receives and responds to all trial letters and enters all required information into the system database. All responses must be answered immediately or as soon as physician availability is confirmed.
    • Receives and responds to all subpoenas by the required deadline. Communication is required with the defense attorney before answering any subpoena.
    • Communicates with physicians on a daily, weekly and monthly basis to confirm availability and/or any scheduling changes that would impact legal services. Maintains and updates the calendar and database accordingly.
    • Research, maintains and updates the credentials of all panel physicians according to the primary source verification policies and all URAC procedures. This includes maintaining our database, updating Excel spreadsheets, running reports and corresponding with physicians to ensure up-to-date information is on record at all times.
    • Performs various clerical duties such as typing, filing, emailing, and proofreading as required.
    • Ensures all practices are carried out in accordance with HIPPA compliance practices and all state and federal safety standards and legal regulations.
    • Promotes effective and efficient utilization of all company supplies and resources.
    • Performs other duties as assigned by management.

    Qualifications

    PROFESSIONAL COMPETENCIES

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

     

    EDUCATION AND/OR EXPERIENCE 

    High school diploma or equivalent required. A minimum of two years related experience; or equivalent combination of training and experience. Experience in a medical office preferred.

     

    QUALIFICATIONS 

    • Must possess complete knowledge of general computer, fax, copier, scanner, and telephone
    • Must be knowledgeable of multiple software programs, including but not limited to Microsoft Word, Outlook, Excel, PowerPoint and the Internet.
    • Must be a qualified typist with a minimum of 45 W.P.M
    • Ability to follow instructions and respond to managements’ directions accurately and efficiently.
    • Demonstrates accuracy and thoroughness. Looks for ways to improve and promote quality and monitors own work to ensure quality is met.
    • Must demonstrate exceptional communication skills by conveying necessary information accurately, listening effectively and asking questions where clarification is needed.
    • Must be able to work independently with minimal supervision, prioritize work activities and use time efficiently.
    • Must be able to maintain confidentiality.
    • Must be able to demonstrate and promote a positive team -oriented environment.
    • Must be able to stay focused and concentrate under normal or heavy distractions.
    • Must be able to work well under pressure and or stressful conditions.
    • Must possess the ability to manage and direct change, delays, or unexpected events appropriately.
    • Demonstrates reliability and abides by the company attendance policy.
    • Must maintain a professional and clean appearance at all times consistent with company standards.

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