IME Liability Manager

Requisition ID
2018-2523
# of Openings
1
Category
Operations
Location
US-NY-Garden City

Overview

The Client Coordinator Manager is responsible for the overall success of the department by providing direction, training, continuing education and overall leadership ensuring quality products are delivered and maximum efficiency is achieved. This position is responsible to develop and implement departmental procedures, directly oversee department staff and ensure all client inquiries are handled with the highest degree of quality customer service and in compliance with all regulatory and company standards.

Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES TO PERFORM THIS JOB SUCCESSFULLY INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

  • Directly oversees department to ensure staff is managed effectively and consistent with all company practices, client expectations and all regulatory standards.
  • Ensures the appropriate and equitable distribution of work is maintained in order to achieve daily, weekly and/or monthly goals.
  • Maintains control of departmental costs in order to ensure profitability is achieved.
  • Creates and provides support, training, tools, and techniques to assist staff in achieving department excellence and maintaining company standards.
  • Oversee all monthly client spreadsheets to ensure turnaround times are met.
  • Ensures the utilization of all systems and databases for client and/or examinee information is utilized correctly and up to date at all times.
  • Create and implement improvement strategies to ensure the highest quality product and customer service is achieved while promoting increased productivity.
  • Organizes and attends staff meetings as required and ensures communication pertaining to all lines of business working effectively together is achieved.
  • Communicates change effectively and assists in preparing and supporting those affected by change. Monitors transition and evaluates results to ensure successful results are achieved.
  • Gives and welcomes feedback and contributes to building a positive team environment through communication and team building exercises.
  • Oversees and assists in planning, assigning and directing employee’s work performance and recognition.
  • Ensures daily contact with the QA department regarding workflow and pending report status runs as smoothly as possible.
  • Ensures all client relationships are maintained and all client specific requirements are met.
  • Ensures department compliance of all federal ERISA and/or state mandates is adhered to at all times.
  • When necessary, communicates with IT Helpdesk and/or the Human Resources Department regarding any systems issues, new user requests, account terminations, etc. and coordinates with staff any changes affecting productivity.
  • Promotes effective and efficient utilization of all departmental resources and makes necessary recommendations for improvements to upper management as needed.
  • Provides or delegates backup to all departmental positions as required.
  • Participates in the development and implementation of policies and procedures in order to promote and achieve the most efficient operation possible.
  • Attends all management meetings as required.
  • Participates in various educational and or training activities as required.
  • Perform other duties as assigned.

SUPERVISORY RESPONSIBILITIES

Directly supervise and carry out supervisory responsibilities in accordance with ExamWorks’ policies and applicable laws.  Responsibilities include, but are not limited to:

  • Carries out all managerial responsibilities in accordance with the company’s standards, policies, and all applicable employment laws.
  • Provides support, training, tools, and techniques to assist staff in achieving department goals and standards.
  • Assists supervisor with new hire orientation, training and continued employee development.
  • Oversees the completion and approval of employee timecards and coordinates overtime needs with management team and staff as needed.
  • Encourages positive morale, maintains harmony among staff and resolves grievances when necessary.
  • Oversees and actively participates in the departments hiring and employee separation needs.
  • Communicates change effectively and prepares and supports those affected by change accordingly.
  • Actively participates in observing employee performance and works with the human resources department to document performance issues as needed.
  • Supervise insubordinate staff when warranted and initiate corrective or disciplinary actions as required.
  • Ensure periodic performance feedback is communicated with all staff and report any performance concerns, recommendations for job placement and/or growth opportunities to upper management and the Human Resources Department.
  • Actively participates in successfully conducting and completing annual performance evaluations.
  • Ensure all staffing needs are met and the best working environment is achieved.

Qualifications

EDUCATION AND/OR EXPERIENCE

High school diploma or equivalent required. Minimum of five years clerical experience; or equivalent combination of education and experience preferred. Minimum three years of experience managing a medical office or insurance industry preferred.

 

QUALIFICATIONS 

  • Must possess a working knowledge of medical and/or legal aspects of medical records and health information principles and/or liability.
  • Must possess strong and independent leadership skills.
  • Must possess strong knowledge of general computer, fax, copier, scanner, and telephone
  • Must be knowledgeable of multiple software programs, including but not limited to Microsoft Word, Outlook, PowerPoint, Excel, and the Internet.
  • Must possess excellent skills in English usage, grammar, punctuation and style.
  • Must have a full understanding of HIPAA regulations and compliance.
  • Ability to follow instructions and respond to upper managements’ directions accurately.
  • Demonstrates accuracy and thoroughness. Looks for ways to improve and promote quality and monitors own work to ensure quality is met
  • Must demonstrate exceptional communication skills by conveying necessary information accurately, listening effectively and asking questions where clarification is needed.
  • Must be able to execute independent actions and take calculated risks when needed. Uses good judgment and includes the appropriate people in the decision-making process.
  • Must be able to work independently, prioritize work activities and use time efficiently.
  • Analyzes problems involving multiple interrelated causes.  Where necessary, gathers information and applies complex concepts or methods to generate an effective solution.
  • Must be able to maintain confidentiality.
  • Must be able to demonstrate and promote a positive team -oriented environment.
  • Must be able to stay focused and concentrate under normal or heavy distractions
  • Must be able to work well under pressure and or stressful conditions
  • Must possess the ability to manage and direct change, delays, or unexpected events appropriately
  • Demonstrates reliability and abides by the company attendance policy.
  • Must maintain a professional and clean appearance at all times consistent with company standards

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