• File Coordinator

    Requisition ID
    # of Openings
  • Overview

    The File Coordinator is responsible to ensure information is entered correctly and to the highest quality and integrity and is in full compliance with client contractual agreement, regulatory agency standards and/or federal and state mandates. This position is required to assist customer service team and provide overall support to the Customer Service Department.


    ESSENTIAL DUTIES AND RESPONSIBILITIES TO PERFORM THIS JOB SUCCESSFULLY INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING: (Performs quality assurance reviews of information, correspondences and files.

    • Ensures all cases contain the correct information for the examination process.
    • Audits files to ensure that all client instructions and specifications have been followed.
    • Completes and ensures all examination fees are quoted daily and are in accordance with company practices.
    • Ensures that the appropriate board specialty has received the case in compliance with client specifications and/or state mandates and is documented accurately.
    • Assists with data entry of billing information.
    • When necessary, notifies management of any case issue or concerns requiring management’s attention.
    • Ensures all practices are carried out in accordance with HIPAA compliance practices, state and federal safety standards and legal regulations.
    • Calls for invoices from physicians.
    • Assists with mail as needed.
    • Assists with the scanning of documents.
    • Perform other duties as assigned.



    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 



    High school diploma or equivalent required. A minimum of two years clinical or related field experience; or equivalent combination of education and experience.



    • Must have strong knowledge of medical terminology, anatomy and physiology, medications and laboratory values.
    • Must be able to add, subtract, multiply, and divide in all units of measure, using whole numbers and decimals; Ability to compute rates and percentages.
    • Must be a qualified typist with a minimum of 40 W.P.M
    • Must be able to operate a general computer, fax, copier, scanner, and telephone.
    • Must be knowledgeable of multiple software programs, including but not limited to Microsoft Word, Outlook, Excel, and the Internet.
    • Must possess excellent skills in English usage, grammar, punctuation and style.
    • Ability to follow instructions and respond to upper managements’ directions accurately.
    • Demonstrates accuracy and thoroughness. Looks for ways to improve and promote quality and monitors own work to ensure quality is met.
    • Must demonstrate exceptional communication skills by conveying necessary information accurately, listening effectively and asking questions where clarification is needed.
    • Must be able to work independently, prioritize work activities and use time efficiently.
    • Must be able to maintain confidentiality.
    • Must be able to demonstrate and promote a positive team -oriented environment.
    • Must be able to stay focused and concentrate under normal or heavy distractions.
    • Must be able to work well under pressure and or stressful conditions.
    • Must possess the ability to manage change, delays, or unexpected events appropriately.
    • Demonstrates reliability and abides by the company attendance policy.
    • Must maintain a professional and clean appearance at all times consistent with company standards.


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