Operations Manager

Requisition ID
2017-1865
# of Openings
1
Category
Operations
US-NJ-Mount Laurel

Overview

The Operations Manager is responsible to oversee the day-to-day operational duties by coordinating, planning and directing operations to ensure the timely completion of quality work in the most effective and efficient way possible. This position demonstrates outstanding direction and leadership, works as a liaison between all departments to ensure the smooth delivery of products and services, and works closely with upper management in the development and implementation of organizational strategies, policies and procedures, and strives to achieve the company’s financial goals.

Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES TO PERFORM THIS JOB SUCCESSFULLY INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

  • Responsible to manage the company’s daily operational needs and leads the department supervisors in the coordination of daily scheduling, production, distribution and timely completion of work.
  • Responsible for ensuring the development, implementation and monitoring of all processes and procedures are executed in the most effective and efficient way possible.
  • Responsible for the development of training programs for both internal and external resources.
  • Reviews statistical and financial results through varies resources to measure productivity and ensures operations are in line with all budgetary and revenue expectations.
  • When necessary, determines areas requiring improvement and develops and implements solutions and strategies to ensure maximum efficiency is achieved.
  • Works closely with upper management to aid in the development of new products and services.
  • Communicates pertinent information regarding the status of the company to upper management and/or to all appropriate individuals within the company.
  • As needed, handles any physician and/or client issues or complaints requiring management’s involvement.
  • Promotes effective and efficient utilization of all company resources and makes necessary adjustments and/or recommendations to management in order to meet all budgetary demands.
  • Oversee the management of all office needs including, but not limited to, client service contacts, vendor contracts, maintenance needs, etc.
  • Maintains and or delegates the completion of all required business unit recordkeeping, including, but not limited to, client contracts, vendor contracts, and employment records.
  • Ensures all unit policies and procedures are adhered to at all times.
  • As required, represents the business unit at all meetings to both internal and external audiences, including presentations via phone, webinar, and/or in-person.
  • Ensure that all organization activities and operations are carried out in compliance with local, state, and federal regulations and laws governing business operations.
  • Performs miscellaneous duties as assigned by upper management.

SUPERVISORY RESPONSIBILITIES

Directly supervise and carry out supervisory responsibilities in accordance with ExamWorks’ policies and applicable laws.  Responsibilities include, but are not limited to:

  • Carries out all managerial responsibilities in accordance with the company’s standards, policies, and all applicable employment laws.
  • Provides support, training, tools, and techniques to assist staff in achieving department goals and standards.
  • Oversees the completion of employee timecards and coordinates overtime needs with the supervisory management and staff as needed.
  • Encourages positive morale, maintains harmony among staff and resolves grievances when necessary.
  • Directs and actively participates in the departments hiring and employee separation needs.
  • Communicates change effectively and prepares and supports those affected by change
  • Actively participates in observing employee performance and ensures the documentation of performance issues are completed as required.
  • Actively provides employee recognition and ensures continuous encouragement and support.
  • Supervise insubordinate staff as needed and initiate corrective or disciplinary actions as
  • Ensure periodic performance feedback is communicated with all staff and address any performance concerns, recommendations for job placement and/or growth opportunities to the Director of Operations.
  • Actively participates in successfully conducting annual performance evaluations.
  • Works directly with upper management to ensure all staffing needs are met and the best working environment is achieved.

Qualifications

EDUCATION AND/OR EXPERIENCE  

Bachelor degree in business management or related field preferred.

Minimum three years experience in management required; or equivalent combination of education and experience. 

Experience within the Insurance Industry (i.e. - Auto, Workers Compensation, Health etc) 

 

QUALIFICATIONS 

  • Must demonstrate exceptional communication skills by conveying necessary information accurately, listening effectively and asking questions where clarification is needed.
  • Ability to follow instructions and adhere to upper managements’ directions accurately.
  • Must be knowledgeable in multiple software programs, including, but not limited to, Microsoft Word, Outlook, Excel, and the Internet.
  • Demonstrates accuracy and thoroughness. Looks for ways to improve and promote quality and monitors own work to ensure quality is met.
  • Analyzes problems involving multiple interrelated causes.  Where necessary, gathers information and applies complex concepts or methods to generate an effective solution.
  • Must be able to take independent actions and calculated risks when needed.
  • Uses good judgment and includes the appropriate people in the decision-making process.
  • Must be able to work independently, prioritize work activities and use time efficiently.
  • Must be able to maintain confidentiality.
  • Must be able to demonstrate and promote a positive team -oriented environment.
  • Must be able to stay focused and concentrate under normal or heavy distractions.
  • Must be able to work well under pressure and or stressful conditions.
  • Must possess the ability to manage and direct change, delays, or unexpected events appropriately.
  • Demonstrates reliability and abides by the company attendance policy.
  • Must maintain a professional and clean appearance at all times consistent with company standards.
  • Ability to read, analyze and interpret common and complex correspondence, medical or financial records, and/or legal contracts and documents.
  • Ability to write clearly and informatively to all required audiences and edit own work for appropriate spelling and grammar.
  • Ability to respond appropriately and professionally to all inquiries or complaints from customers, regulatory agencies, upper management, and/or members of the business community.
  • Ability to effectively present information one-on-one, in small to large groups, to top management, and/or clients or vendors of the company.

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