The Service Desk Analyst is responsible to provide courteous, accurate and prompt support to our internal customers. This positions day-to-day activities include utilizing technical troubleshooting skills to solve technical incidents, requests and problems in addition to systematically answering phone calls, voicemail, responding to email, conducting online chat and face-to-face desk-side support. The Service Desk Analyst provides clear documentation of each customer interaction while working within various computer applications and supports a work environment focused on continuously improving the overall success of the department.
ESSENTIAL DUTIES AND RESPONSIBILITIES TO PERFORM THIS JOB SUCCESSFULLY INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Ability to manage multiple tasks with frequent interruptions, occasionally in urgent situations.
EDUCATION AND/OR EXPERIENCE
High school diploma or equivalent required. One year previous experience working on a Service Desk required. College degree and experience supporting users in a virtualized environment and working with Active Directory is preferred.