Regional Director of Operations

ExamWorks is looking for a Regional Director of Operations to join our team!

The Regional Director of Operations (RDO) has shared responsibility for all aspects of the assigned region’s operations.  The Director works closely with business leadership in their region and other members of the Regional Leadership Team and provides oversight for each area including, but not limited to physician relations, scheduling, quality assurance, information technology, transcription, team building, and staff development. The position demonstrates outstanding leadership and effectively delegates responsibilities, organizes complex projects, and establishes priorities consistent with company objectives.

• Responsible for all aspects of the region as it relates to the overall performance and financial results.
• Work closely with business leadership to assist in creating an annual budget for the business unit and provide oversight to the business leadership as they manage the business to meet or exceed the budgeted objectives including revenue, contribution margin, expenses, and EBITDA.
• Demonstrate leadership to all regional employees and directly supervises all business leadership in the region as well as certain roles of the Regional Leadership Team
• Provide strategic vision and planning for existing services and aids in the development of new products and services.
• Provide strategic vision and planning for EBITDA enhancement through Value Creation Plan (VCP) initiatives.
• As required, represent the region at meetings to both internal and external audiences, including presentations via phone, webinar, and/or in-person; travel as necessary.
• Organize and manage the development, implementation and review of all regional policies and procedures.
• Assist appropriate staff members in analyzing the market and competition to identify all external threats and opportunities.
• When needed, meet with clients and attend various functions involving client entertainment.
• Ensure that all activities and operations within the region are carried out in compliance with local, state, and federal regulations and laws governing business operations. This includes collaboration with any related resources that sit outside of the Special Services region.
• Perform all other duties as assigned.

ESSENTIAL MANAGERIAL RESPONSIBILITIES

• Carrying out all responsibilities in accordance with the company’s standards, policies, and all applicable employment laws.
• Managing and monitoring workflow and providing support, training, and techniques to assist staff in achieving department daily/weekly/monthly goals and standards.
• Encouraging positive morale, maintaining harmony among staff, and resolving grievances when necessary.
• Overseeing the completion and approval of employee timecards and coordinating overtime needs with management and staff as needed.
• Actively participating in the department’s staffing requirements including hiring, onboarding, and separating of employees.
• Creating and implementing plan to meet department’s goals and metrics based on workload and client needs.
• Communicating change effectively and supporting those affected by change.
• Managing insubordinate staff when warranted and initiating coaching or corrective actions as required and/or directed by upper management.
• Evaluating staff needs and performance, providing periodic feedback to staff and reporting any performance concerns and/or recommendations growth opportunities to management.
• Actively participating and successfully conducting annual performance evaluations.

• Ability to follow instructions and respond to senior managements’ directions accurately.
• Must be knowledgeable in multiple software programs, including, but not limited to, Microsoft Word, Outlook, Excel, and the Internet.
• Demonstrate accuracy and thoroughness. Look for ways to improve and promote quality and monitors own work to ensure quality is met.
• Must demonstrate exceptional communication skills by conveying necessary information accurately, listening effectively and asking questions where clarification is needed.
• Must be able to work independently, prioritize work activities and use time efficiently.
• Must be able to maintain confidentiality.
• Must be able to demonstrate and promote a positive team -oriented environment.
• Must be able to stay focused and concentrate under normal or heavy distractions.

LANGUAGE/COMMUNICATION SKILLS

• Ability to read, analyze and interpret common and complex correspondence, financial records, medical journals, and legal contracts and documents.
• Ability to write clearly and informatively to all required audiences and edit own work for appropriate spelling and grammar.
• Ability to respond appropriately and professionally to all inquiries or complaints from customers, regulatory agencies, upper management, and/or members of the business community.
• Ability to effectively present information one-on-one, in small to large groups, to top management, and/or clients or vendors of the company.

Education and/or Experience  

Bachelor’s degree in business management or related field; or minimum five years related experience in executive management; or equivalent combination of education and experience. Extensive knowledge of claims management relative to workers' compensation, no-fault, liability, and disability is essential in performing the required job duties well.

Certificates, Licenses, Registrations  

Valid state Driver’s License

ExamWorks is a leading provider of innovative healthcare services including independent medical examinations, peer reviews, bill reviews, Medicare compliance, case management, record retrieval, document management and related services. Our clients include property and casualty insurance carriers, law firms, third-party claim administrators and government agencies that use independent services to confirm the veracity of claims by sick or injured individuals under automotive, disability, liability and workers' compensation insurance coverages.

ExamWorks, LLC is an Equal Opportunity Employer and affords equal opportunity to all qualified applicants for all positions without regard to protected veteran status, qualified individuals with disabilities and all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or any other status protected under local, state or federal laws.

Equal Opportunity Employer - Minorities/Females/Disabled/Veterans

ExamWorks offers a fast-paced team atmosphere with competitive benefits (medical, vision, dental), paid time off, and 401k.