Client Coordinator

Why you?

You are a scheduling professional with a positive outlook and a passion for helping others.  You are an excellent communicator, you take great pride in the quality of your work, you are a stickler for details, you are tech savvy, you excel at multitasking - and you do it all with a smile!

Why us? 

Because ExamWorks is looking for a Client Coordinator based out of our Woodbury office who will be responsible for assisting and supporting our clients, physicians and examinees teams by scheduling and coordinating appointments.

We are looking to bring someone on as soon as possible, so this person can be trained up and ready to hit the ground running!

This role is a full time position with a standard work schedule Monday-Friday; 8:15am-5:00pm with overtime as offered.  

Compensation is $18-$20/hour, plus overtime.  

• Schedules examinations through IME Centric or office specific system database.
  
• Schedules and confirms appointment dates and times with physicians' offices.
  
• Communicates with clients regarding appointment scheduling, physician CV's, appointment changes, no shows, cancellations, and receipt of medical records and/or images.
  
• Coordinates with the client to obtain required medical records prior to examination. 
  
• Prepares the chart by ensuring all records required are included, creates a cover letter detailing specific client questions, issues, and service requests and routes to the provider and/or to the exam location prior to examination.
  
• Prepares and sends exam notification letters daily.
  
• Communicates with physicians, clients and or examinees regarding any schedule changes. Responsible to submit client invoice and/or issue to accounting if charges are incurred.
  
• When required, responsible for ensuring prompt pre-payment for services issued. 
  
• Coordinates ancillary services such as interpretation, chaperones, transportation, and or exam site rentals when needed. Ensures the appropriate steps are taken to cancel and/or reschedule services upon appointment change or cancellation.
  
• Handles and responds promptly to incoming calls, e- mails or faxes from physicians or clients requesting report status and/or information. 
  
• Provides support and/or coverage to satellite offices as needed.
  
• Arrange lodging and or transportation for out-of-town examinees, assists with directions, etc.
  
• Processes mail, deliveries and shipments as needed.
  
• Participate in various educational and or training activities as required.
  
• Perform other duties as assigned.
  

Client Coordinators come from all different backgrounds including customer service, sales support, clerical, secretary, administrative assistant, receptionist, call center, medical practice, retail and more.

*   High school diploma or equivalent required.

*   Minimum one year clerical experience; or equivalent combination of education and experience.

*   Experience in a medical office or insurance industry preferred.

ExamWorks is a leading provider of innovative healthcare services including independent medical examinations, peer reviews, bill reviews, Medicare compliance, case management, record retrieval, document management and related services. Our clients include property and casualty insurance carriers, law firms, third-party claim administrators and government agencies that use independent services to confirm the veracity of claims by sick or injured individuals under automotive, disability, liability and workers' compensation insurance coverages.

ExamWorks, LLC is an Equal Opportunity Employer and affords equal opportunity to all qualified applicants for all positions without regard to protected veteran status, qualified individuals with disabilities and all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or any other status protected under local, state or federal laws.

ExamWorks offers a fast-paced team atmosphere with competitive benefits (medical, vision, dental), paid time off, and 401k.

Equal Opportunity Employer - Minorities/Females/Disabled/Veterans

Medical Office